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Forward Lane Advisory Ltd
These Terms & Conditions apply to the products, services, advisory engagements, coaching services, and digital offerings provided by Forward Lane Advisory Ltd.
Forward Lane Advisory Ltd provides strategic advisory, market and business insight, executive coaching, transformation support, and selected digital or AI-enabled tools and services. References to “we”, “our” and “us” mean Forward Lane Advisory Ltd. References to “client”, “customer” or “you” mean the individual or organisation purchasing, accessing, or using our products or services.
Our offerings may include, without limitation:
The exact scope of any engagement will normally be described in a proposal, statement of work, invoice, email confirmation, subscription description, or other written communication.
A contract is formed when you accept a proposal, sign an agreement, confirm acceptance in writing, place an order, make payment, or otherwise instruct us to begin work.
Where a separate agreement, proposal, or statement of work applies, that document will take precedence over these Terms & Conditions to the extent of any inconsistency.
Fees for our services or products will be communicated in advance through a proposal, pricing page, invoice, subscription plan, or other written communication.
To enable us to perform effectively, you agree to:
We are not responsible for delays, additional costs, or reduced effectiveness caused by incomplete instructions, missing information, or lack of timely client input.
Our advisory services are intended to support informed decision-making, not to replace management judgment, legal advice, regulated financial advice, tax advice, investment advice, or any other specialist advice that should be taken from an appropriately qualified professional.
Unless expressly agreed otherwise, responsibility for decisions, implementation, internal approvals, commercial action, regulatory compliance, and business outcomes remains with the client.
Coaching and mentoring services are developmental in nature and are designed to support reflection, accountability, performance, and leadership growth.
Coaching is not therapy, counselling, psychiatric care, medical advice, legal advice, or financial advice. You remain fully responsible for your own decisions, actions, wellbeing, and outcomes arising from or related to coaching sessions.
If sessions are cancelled at short notice, we reserve the right to charge the full session fee unless otherwise agreed.
Where we provide digital products, subscription services, research platforms, dashboards, or AI-enabled tools, those offerings are supplied on an “as available” basis unless expressly stated otherwise.
Unless expressly agreed otherwise in writing, we retain ownership of all intellectual property rights in our methodologies, know-how, frameworks, models, templates, training materials, software, tools, content, and pre-existing materials.
Subject to full payment of fees, the client is granted a non-exclusive, non-transferable licence to use the final deliverables we create for the client’s own internal business purposes. This licence does not permit resale, republication, sublicensing, modification for resale, or commercial redistribution unless we expressly agree otherwise.
Each party agrees to keep confidential all non-public information received from the other party in connection with the engagement and to use such information only for the purpose of the relevant services.
This obligation does not apply to information that is already public, lawfully obtained from another source, independently developed, or required to be disclosed by law, regulation, or court order.
We will handle personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018 where applicable.
You confirm that any personal data or business information you share with us is shared lawfully and that you have the right to provide it for the relevant purpose.
We will provide our services with reasonable care and skill. However, except as expressly set out in writing, all products, services, content, and deliverables are provided without any guarantee of particular commercial, financial, strategic, or personal outcomes.
We do not warrant that our website, digital tools, or third-party integrated services will always be available, secure, or free from defects.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Subject to the above, to the fullest extent permitted by law:
We may suspend or terminate services, access, or an engagement if:
Either party may terminate an engagement in accordance with the relevant contract or, if no separate terms apply, on reasonable written notice. Fees for work performed up to the termination date remain payable.
Our website, deliverables, or digital products may refer to or integrate with third-party tools, websites, data, or services. We are not responsible for third-party content, availability, terms, privacy practices, or performance.
We shall not be liable for delay or failure to perform any obligation caused by circumstances outside our reasonable control, including network failures, utility outages, acts of God, illness, industrial disputes, supplier failure, cyber incidents, government action, or disruption to communications systems.
We may update these Terms & Conditions from time to time to reflect changes in our business, services, law, or regulatory expectations. The latest version made available on our website or otherwise provided to you will apply.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless otherwise required by mandatory law.
Forward Lane Advisory Ltd
128 City Road
London, United Kingdom
EC1V 2NX
Email: transform@fwdlane.com